About these services - Disclaimer:
You can also pay via bank transfer or immediate money order at the Post Office. Payments must be made within 3 business days. We automatically cancel orders on the 4th business day if we haven't received payment, unless you write to us and tell us the problem you're having, and we can put your order on hold for a few more days.
We do not send cash on delivery or send orders if they have not been paid before.
Free shipping costs for Spain from €95. When shipping is free, we decide which carrier we use. We ship with Asm, CTT, GLS, Correos Paq Premium or another fast shipping carrier 24 - 48h peninsula, 48 - 72h Balearic Islands from when we have sent the order.
We do not insure packages. Free shipping DOES NOT INCLUDE insurance. If you decide not to insure your package and it is lost, the risk is assumed by you.
Shipping costs to Europe Free from €130 – Certified parcel mail, GLS, UPS or Seur - 3–5 days depending on the country. If your order is less than €130, we will send a payment request via PayPal for shipping costs. We choose the carrier when shipping costs are paid by us but if you want to insure your parcel that has to be paid by you.
Depending on where you are we send, one carrier or another. To read our shipping policy, please read the disclaimer page.
In order for orders to be shipped the next day, we must receive them before 12 noon. We do not guarantee that it will ship out the next day if we receive your order after 12 noon, although we try to ship it out. For example, we receive your order before 12 noon on the weekend or Monday, the carrier will pick it up the following Tuesday, for delivery between Wednesday or Thursday.
I do not have a pick-up service the same day. If your order arrives Monday at 3 in the afternoon, it is possible, if we have time, for it to leave the next day. If we don't have time, we would prepare it on Tuesday and the carrier would pick it up on Wednesday. WE DO NOT SEND Jagua gel on Fridays. So you have to take this into account when placing an order. It is better to order on the weekend.
IMPORTANT - SHIPMENTS TO THE CANARY ISLANDS
1) Since February 2022 due to so many hitches and problems when sending packages to the Canary Islands and the time wasted having to go to the post office and spend more or less an hour and a bit to process the shipment that many times in the post office they have to repeat a and again, or put another postal code because the postal system cannot find the CP in question, orders of less than 90 euros will not be accepted. Orders for a lower amount will be canceled and the amount paid will be refunded. 2) Our computer system is not a system that calculates ICIG so you have to buy with the price here if you want to buy. The computer system only eliminates VAT if you are in a country outside of Europe. 3) We do not have an urgent delivery service via carrier to the Canary Islands for a decent price. The most affordable option is certified mail that is taking between 7 and 10 days. 4) For the Canary Islands we must fill out customs papers and we need your DNI/NIF/NIE - without them we cannot make the shipment so please fill in all the fields on the form. We will always send you the tracking number –
WE DO NOT SEND ANYTHING BY REGULAR MAIL - ONLY CERTIFIED.